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Rearth USA Return Policy



We take great pride in our products, and hope you are delighted with your purchase from Rearth USA. Your complete satisfaction is our top priority!

      If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages
within 30 days
      of the sale date and will issue
a full refund minus shipping fee if the item is in resalable condition.
      Returned products must not be damaged, must be in the same condition as when you received them, and must be in the original box and/or packaging. Once your order is received at Rearth’s warehouse, the amount paid for the returned item will be refunded to the original method of payment.


      The original shipping fee is not refundable. Once your return is received and inspected by our warehouse staff (usually within 24-48 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days.


  • Only items purchased directly from RearthUSA.com will be eligible for return. If the customer has purchased our products from our authorize reseller, please contact them for their own policies. This policy will not cover items that have been purchased from non-authorized reseller.
  • All returns/exchanges must be undamaged, in original condition, and contain all original contents. Otherwise, a minimum of a 20% restocking fee will apply.


Ringke Case
          - Damage packaging

          - Protective layer (scratch prevention) on case is removed

          - Missing content from original packaging

Ringbo Screen Protector
          - Non-resalable when remove from original packaging

Ringz Accessories
          - Non-resalable when remove from original packaging

  • Some exception will be made for Ringbo Screen Protector and Ringz Accessories. The 30 Days Money Back Guarantee still applies. However, please contact us for return assistance.
  • Customers are responsible for all return shipping charges, except in condition where the company was at fault (such as manufacturing defect or wrong item sent due to Rearth’s error).
  • Shipping fee is non-refundable, except in the condition where the company was at fault (such as manufacturing defect or wrong item sent due to Rearth’s error).
  • Refunds will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take additional 2-10 business days after your credit is applied for it to be reflected on your statement.
  • Special orders cannot be returned unless they are found to be defective. This includes Pre-Order items.
  • We recommend that you insure your return package or send with delivery tracking and confirmation since Rearth is not responsible for lost or damaged shipments.


    Exchange Process

    All exchanges are processed in the same manner as returned. Please see the return procedures below
Warranty

        We are happy to offer our customers a 90 days warranty for any defective product that we send out.

        Visit our Terms and Conditions for more details about our warranty.

        We take full responsibility for our product’s condition. Please let us know if you have received any item that is defective by contacting us at
help@ringke.com



Rearth USA Limited Warranty


Rearth USA, LLC
        and its affiliated companies worldwide (Rearth Ringke, Ringbo, Verco) warrant our Rearth products against defects in material or workmanship for a period of 90 days from the original date of purchase of the product by a consumer (the Warranty Period). Rearth does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Rearth. If a material or workmanship defect arises with regard to any Rearth product, and a valid claim is received within the Warranty Period, Rearth will (i) repair the Rearth product using new or refurbished parts or (ii) replace the Rearth product with a new or refurbished Rearth product. For purposes of this limited warranty, refurbished means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.


        Once Rearth receives your returned Product, Rearth will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If Rearth determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, Rearth will ship the Product back to you, at Rearth expense. If Rearth determines that there is a warranted defect in the Product, Rearth will, at its option, remedy the defect as set forth below in this limited warranty. Rearth is not liable for Products that are damaged or lost in transit to Rearth. We recommend that you ship your returned products to Rearth via a traceable shipment method. Domestic customers are responsible for all shipping fees. Customers located outside of the USA, are responsible for all shipping cost.


Please note: Our warranty covers one replacement case, which does not have a warranty and cannot be refunded.

WHAT IS NOT COVERED?

        • Normal wear and tear of Product use
        • Misuse, lack of care, mishandling, accident, abuse or other abnormal use
        • Use of the Product other than for its intended purpose
        • Damage caused by improper or unauthorized repair or maintenance
        • Product that has been modified or altered
        • Product that has been modified or altered
        • Any product that is not manufactured by Rearth (including, without limitation, any non-Rearth product that is used in connection with the Product)


Exclusions and Limitations

        Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Rearth expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that Rearth shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on this product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the product.


        Rearth's Limited Warranty does not cover misuse, accident, or abuse; damage to any non-Rearth product; shipping or other costs associated with returning the product to Rearth; or incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


        For specific instruction on how to obtain warranty service, call us at
1-972-423-1482
        or fill out the form below.


        This policy is only valid for naturally defective problem. For example if the product arrives chipped, broken, or ripped. Defects caused by any other incidents including: failure of installation, carelessness by the user, or damage caused by owner's usage cannot be applied for this warranty.


        If the product came as a package, please note that we only replace the defective item and not the package. Also, this replacement will be good for a one time replacement offer.


        All Replacement will be shipped via Package Free Unit (PFU) to help reduce excess waste that can be harmful to the environment.


        Please contact us at
help@ringke.com
        for any replacement request due to a defective product.



HOW TO RETURN / EXCHANGE A PRODUCT

        Return/Exchange is fast and easy.
        Contact us at help@ringke.com or simply return the item to the following address:


Rearth USA
740 F Avenue Suite 302
Plano TX 75074

          Consider insuring your package in case it is lost or damaged in transit. Rearth USA cannot be responsible for items that are damaged and do not arrive at our warehouse.


    Once we receive your return/exchange item we will evaluate its condition and process your refund.

    *Any Returned Products that are not in Original Packaging, missing contents, or in USED condition are subject to Minimum 20% Restocking Fee as we can no longer use the item.

          Disclaimer: Rearth USA is not responsible for any return postage fees unless it’s a defective or incorrect item.


          **For Exchanges, please reorder with us at any time.

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