Most orders are processed and shipped within 1-2 business days
within placing an order.
Shipping rates are based on
package weight, size, and distance shipped. Arrival time for international
orders will varies by location and shipping method.
Shipping (Business Days)*
Standard: 3-5 days
Expedited: 2-3 days
Shipping (Business Days)*
Standard: 6-14 business days (NO TRACKING – varies by location)
Expedited: 4-8 days (with Tracking)
*Transit may take longer if the parcel
was delayed due to carrier mishandling, customs delay, or other circumstances
beyond our control. RearthUSA.com will only
ship the products to the address that is indicated on the order.
*Orders placed with International standard shipping will not be refunded if the package is lost or stolen. The buyer assumes this responsibility by choosing this method.
is not responsible for lost packages once they have been shipped out of our warehouse
or for delays due to unforeseen USPS delays such as "adverse
weather conditions", "Beyond USPS control", or "Missed at
facility" - please plan accordingly.
If you’re claiming an order discrepancy, please
contact us within 7 business days for assistance. Any inquiries past this time
frame is unreasonable for us to accommodate.
*Excludes wrong item(s) received
Orders can be cancelled for any reason as long as the
item(s) did not ship from our warehouse.
For any change/modification request after order
is placed (address, item, quantity, color, etc) notify us to cancel and please
reorder with the updated information.
and Order Processing Holidays
Orders can be submitted via
our website, but will not be processed, delivered or counted as in-transit on
the following major holidays and company closures:
o New Year's
Day (January 1st)
Day (July 4th)
o Labor Day
Friday After Thanksgiving Day
Eve (December 24th)
Day (December 25th)
o Day After
Christmas (December 26)
For items returned to
sender due to “undeliverable as addressed” or “insufficient address” shown on the
tracking status, Rearth will issue a refund minus S&H charge once the item
is delivered to our office.
International Shipping Customs, Duties, and Taxes
Orders that are shipped to
countries outside of the U.S. may be subject to import taxes, customs duties
and fees levied by the destination country ("Import Fees"). The
recipient of an international shipment may be subject to such Import Fees,
which are levied once a shipment reaches your country. Additional charges for
customs clearance must be borne by the recipient; we have no control over these
charges and cannot predict what they may be. Customs policies vary widely from
country to country; you should contact your local customs office for further
information. When customs clearance procedures are required, it can cause
delays beyond our original delivery estimates. The purchaser will be
responsible for all customs taxes and additional taxes that are charged by the
Please note that international orders may be subject to VAT and additional customs fees upon delivery. These fees are determined by your local customs officials and are the responsibility of the buyer.
Rearth is not responsible for lost of international
packages once they have been shipped out of our warehouse. Lastly, Rearth is
not responsible for any international return postage.