What is RearthUSA?
- RearthUSA is a company built by everyday people trying to solve your everyday problems. Our mission is to ensure the protection of your laptop, cell phone, and may more devices. Please visit our About Us page for more details: https://www.rearthusa.com/aboutus.html
- We are currently located in Dallas, TX, USA.
How can I contact you?
- We love hearing from our customers. Whether it is good or bad, it doesn't matter because our job is to listen and help resolve any issue that you may have. If you have any questions or problems, please contact us first. This is the fastest way for us to settle any of your problems and concerns. You can contact us at firstname.lastname@example.org or give us a call at 469-250-1307. We are available at our offices from 9am - 6pm Monday through Friday.
- We try to answer all emails right away. Sometimes is may take longer due to us having a busy day or we need to do some research before we can answer your email. Our normal response time is between 24 hours - 72 hours.
Do you have trouble with your Ringke case or Ringbo screen protector?
Will you release a case for my new (any make/model) & when will it be available?
- We want to continue to bring high quality, long lasting, and durable products to our customers. This is why we cannot answer this immediately or provide a release date for any device. There is a whole process and evaluation that our team must take on. It takes time to research the market and how to make the best case for a certain device. You can always rely on us to let you know when we are officially bringing any new product out.
Can your products be used with other cases? For example can I use your Ringke iPhone 4 Case with an Otterbox case?
- The answer for this would be No. The designs of our cases are precisely designed to fit the intended device perfectly. Take in mind that when you add any kind of skin, case, or cover you are changing the dimensions of your device.
I made a mistake with my order, how can I fix it?
- If you need to change, cancel, or add to your order please contact us immediately. The fastest way to correct this is call us at 469-546-5026 and we can take of it right there and then.
How will my product be shipped and how long will it take?
- We ship via USPS (United States Postal Service) and most orders are shipped within the same or next day that the order is received. Upon receiving your order, our staff will verify, locate, pack, double-check for accuracy, and ship out your package in a timely manner.
- Delays may occur if we cannot verify an address or have issues with processing the payment. It order to prevent this please make sure that you have a valid shipping address and that you payment information is correct before completing your order. Our staff will contact you by e-mail or by phone is there is any problem. Please click here for our full shipping policy https://www.rearthusa.com/shippingpolicy.html
Can I track my order?
- Yes! You can track the order with the tracking number associated with you account by going to www.usps.com and clicking on the track and confirm option.
- If you did not receive the updated email with the tracking number simply email us at email@example.com and include your order number in the subject line and we will email you the tracking number back.
- International Orders shipping via First Class Mail International or Priority Mail International does not include a tracking number.
What about International Shipping?
- We do offer international shipping. Shipping rates will vary depending on the country that the item is being shipped to. First class shipping is the basic option to choose for shipping. If you would like your items faster and with end to end tracking abilities you may choose between either Priority Mail or Express Mail, again cost may vary depending on which country the item is being shipped to.
- First class shipping does come with a tracking number however it will stop updating once it has left the last US sorting facility because from there it will be in transit to reach the overseas destination. Commonly these two facilities are either the Chicago, IL or the Miami, FL sorting facility. Once the package has left either of these sorting facilities the item should arrive within 2-3 weeks. Typically international shipping is around 10-20 days but we have seen some situations where the shipping time has been a little longer than expected. Also check youre your local post office. Some of our international customers did not receive their package until they personally picked it up from their post office. Please contact us if has been over a month. So that we can remedy the situation for you.
I was sent the incorrect item! What do I do now?!
- Even though we try our very best to limit mistakes sometimes they just happen. We apologize if you received the incorrect item. Whether it is the wrong color or wrong product we will fix this for you. In this situation please contact us immediately by phone or email so that we can e-mail you a return shipping label*. This label must be printed out within 24 hours or it will expire after the 24 hour time period. You do not have to ship the item back within 24 hours, just print the shipping label. Once we receive the item then we will immediately ship the correct item to you. *This applies for domestic orders only. International customers please contact us at firstname.lastname@example.org if you received the wrong item. Please include the order number in the subject line & a picture of the invoice with the wrong item. This makes the process much easier to complete.*
What forms of payment does RearthUSA accept?
- We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit/debit card to make a purchase through our website. Please provide the correct billing address with the order (i.e. the address that your credit/debit card company or bank has on file for you). Incorrect information will cause a delay in the process of your order and a rejection by the credit card company because they cannot verify the address.
- Payments are also accepted through PayPal with a valid PayPal account. PayPal is a secure payment method that is currently used by over 100 million users all over the world. During the check-out process you can sign up to create a PayPal account if you would like too. This is not required as it also gives you the option to continue with the check-out process and pay without using a PayPal account.
Do you offer a warranty, refund, or exchange.
- We do offer a warranty, refund, and exchange. Typically we have about a 30 day return/ exchange period.
I would like to review your products, how do I go about doing so?
- In the contact form please select the correct department from the drop down menu of Reviewer Request. We will contact you with further information once we have received your inquiry.
I am retailer and I would like to sell your products. How can I go about doing so?
- Please fill out our retail partner form on the main homepage with your information.
Where can I buy your products? Do you sell your items in a store?
- Currently, we only offer our products online. We are expanding and hope to offer our products in stores soon.